Communication in Hospitality Industry

Long time ago, hotels, motels and other hospitality business occupied a fairly simple space in people’s lives - they were a place for guests to lay their heads away from home. In last several years the role of technology in hospitality business has drastically changed.

Communication is one of the core competencies as the hospitality industry is a very fast-paced environment that deals with people on daily basis. It would be difficult to provide the exceptional service to customers staying at hotel without communicating with them about their expectations. Verbal and written communications with hotel staff & outside parties are important in this context. Most of this activity relies directly or indirectly on technology, making IT more important to hotel operations and the guest experience than ever before.

The following are few technology trends used for communication in hospitality today:

Guest data on Mobile device, using it as door key by NFC technology or visually scanning a code like many airports do with plane tickets.
Service automation like remote check-in and check-out, hotel applications that let guest order room service right from their mobile device and guest requests that can be automated with right technology.
Guest Apps in mobile device to control TV, AC temperature, Sound system, illumination system etc., which frees hotel staff up for other activities that enhance the guest experience.
Location based service; using SIP-DECT (Session Initiation Protocol – Digital Enhanced Cordless Telephony) setups bring the kind of feature usually found on a fixed network to mobile workers all over the hotel or campus without tethering them down to specific locations. Since hotel service staff, like housekeeping valet, concierge and event staffs are often on the go SIP-DECT is a natural fit for hoteliers.