Hospitality Phrases that Guest Remember the Most:

Technically, our guests don't owe us anything. They are paying for their stay and we have to make sure that they get their money's worth.

On the other hand we owe everything to our guests. Travelers will only come back to hotels where they feel that their business is appreciated. This is why every opportunity we get, we have to thank them. Thank them during check in. Thank them during their checkout process.

Thank them when they give you feedback. Thank them when they say nice things about you and your hotel. A simple "Thank You" can go a long way in terms of building a lasting relationship with hotel guests.